abb99 Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how abb99 ("abb99", "we", "us", "our") collects, uses, stores, discloses, and protects the personal information of individuals ("you", "your", "Player") who access or use the abb99 website located at https://abb99.io and any associated mobile or web-based platforms (collectively, the "Platform").

abb99 is committed to handling your personal data responsibly and in accordance with internationally recognised data protection principles. This Policy is intended to give you a clear, honest, and complete picture of our data practices so that you can make informed decisions about your use of the abb99 Platform.

This Policy should be read alongside the abb99 Terms & Conditions, which govern your overall use of the Platform. In the event of any conflict between the Terms & Conditions and this Policy on a data-specific matter, this Privacy Policy shall take precedence.

2 Data Controller

For the purposes of this Privacy Policy, abb99 acts as the data controller in respect of the personal information collected from players and visitors to the Platform. As data controller, abb99 determines the purposes for which and the means by which personal data is processed.

All data-related enquiries, requests to exercise your rights, or concerns about the way abb99 handles your personal information should be directed to our support team using the contact details provided in Section 14 of this Policy. We are committed to responding to all legitimate data-related requests within a reasonable timeframe.

3 Data We Collect

abb99 collects personal data through a number of channels, including the account registration process, ongoing platform activity, KYC verification submissions, payment transactions, and customer support interactions. The categories of personal data we collect are described below.

3.1 Registration Data

When you create an abb99 account, we collect the following information:

• Full legal name
• Date of birth (to verify that you meet the 21+ age requirement)
• Residential address (including city, district, and postcode)
• Mobile phone number
• Email address
• Chosen username and encrypted password

3.2 Identity Verification (KYC) Data

As part of our Know Your Customer process, we may request and retain copies of the following documents:

• National Identity Card (NID), passport, or driving licence
• Proof of address (utility bill or bank statement dated within three months)
• Proof of payment method (screenshot or confirmation of bKash, Nagad, or bank account in your name)
• Selfie or facial photograph for identity matching purposes

3.3 Financial and Transaction Data

When you make deposits or withdrawals, we collect and retain records including:

• Payment method type (bKash, Nagad, Rocket, Upay, bank transfer, card)
• Transaction amounts in Bangladeshi Taka (৳)
• Transaction timestamps and reference numbers
• Partial payment account identifiers (e.g., last 4 digits of card, partial mobile number)

3.4 Behavioural and Usage Data

We automatically collect certain technical and behavioural data when you interact with the Platform:

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser information
• Session duration, pages visited, and navigation patterns
• Betting and gaming activity (markets accessed, wagers placed, game sessions)
• Bonus and promotion interactions

3.5 Communications Data

If you contact abb99 customer support or respond to any communications from us, we retain records of those interactions, including the content of messages, timestamps, and the resolution provided.

3.6 Data Collected in Tabular Summary

4 How We Use Your Data

abb99 uses the personal data we collect for the following specific purposes:

• Account management: Creating, maintaining, and administering your abb99 player account, including processing your login credentials and managing your account settings and preferences.
• Age and identity verification: Confirming that you meet the minimum age requirement of 21 years and verifying your identity in compliance with our KYC obligations.
• Payment processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, Mastercard, and other accepted payment methods.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, account takeover attempts, and other prohibited conduct as defined in the abb99 Terms & Conditions.
• Legal compliance: Meeting our obligations under applicable anti-money laundering (AML) regulations, international remote gambling licence requirements, and any other legal or regulatory obligations.
• Responsible gaming: Monitoring player activity to identify signs of problem gambling behaviour, applying self-exclusion and deposit limit tools where requested, and fulfilling our duty of care to vulnerable players.
• Customer support: Handling your queries, complaints, and dispute resolution requests efficiently and accurately.
• Service personalisation: Tailoring the abb99 Platform experience — including promotions, game recommendations, and content — to your activity and preferences, where you have consented to such personalisation.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the performance, reliability, and content of the abb99 Platform.
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates via email or SMS, where you have provided explicit consent. You may withdraw this consent at any time.

5 Legal Basis for Processing

abb99 processes your personal data on the following legal bases, depending on the specific purpose of the processing activity:

5.1 Contractual Necessity

The majority of the data processing activities described in this Policy are necessary for the performance of the contract between you and abb99 (i.e., the Terms & Conditions). This includes account creation, payment processing, KYC verification, and the provision of betting and casino services.

5.2 Legal Obligation

Certain processing activities — including identity verification, transaction record retention, and cooperation with law enforcement or regulatory authorities — are required by law. abb99 is obligated to conduct these activities regardless of your consent.

5.3 Legitimate Interests

abb99 processes certain categories of data (including behavioural and usage data) on the basis of its legitimate interests in operating a secure, fair, and reliable platform. This includes fraud detection, security monitoring, and internal analytics. We only rely on legitimate interests where those interests are not overridden by your fundamental rights and freedoms.

5.4 Consent

For marketing communications and non-essential personalisation features, abb99 relies on your explicit consent as the legal basis for processing. You have the right to withdraw your consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

6 Sharing Your Data

abb99 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your personal information only in the following limited circumstances:

6.1 Payment Service Providers

To process your deposits and withdrawals, we share the minimum necessary financial information with our payment processing partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and card processing networks. These providers are contractually bound to use your data only for payment processing purposes.

6.2 Identity Verification Providers

abb99 uses specialist third-party KYC and identity verification services to validate the identity documents you submit. These providers process your data solely for the purpose of identity verification and are prohibited from using it for any other purpose.

6.3 Game Studio Partners

Our game studio partners — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may process limited session and gameplay data to deliver their games on the abb99 Platform. This data is used exclusively for game delivery, result integrity, and jackpot management purposes.

6.4 Legal and Regulatory Authorities

abb99 may be required by law, court order, or regulatory directive to disclose your personal data to law enforcement agencies, regulatory bodies, or other public authorities. In such cases, we will disclose only the minimum information required by the applicable legal obligation and will notify you where legally permitted to do so.

6.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of abb99's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players in advance of any such transfer and ensure that your data continues to be protected under terms no less protective than this Privacy Policy.

7 Cookies & Tracking Technologies

abb99 uses cookies and similar tracking technologies to operate the Platform effectively, maintain your session security, and understand how players interact with our services. The following categories of cookies are used on the abb99 Platform:

7.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function. They manage your login session, maintain your account authentication state, and remember your security preferences. You cannot opt out of strictly necessary cookies without significantly impairing the functionality of the abb99 Platform.

7.2 Functional Cookies

Functional cookies remember your preferences and settings — such as your language preference, display settings, and last accessed game category — to provide a more personalised and convenient experience on return visits.

7.3 Analytics Cookies

abb99 uses analytics cookies to collect aggregated, anonymised data about how players navigate the Platform, which features are most used, and where technical issues arise. This data helps us continuously improve the quality and performance of our services.

7.4 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the abb99 Platform. For detailed instructions on managing cookies in your specific browser, please refer to your browser's help documentation.

8 Data Retention

abb99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or licensing obligations. The following retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player. Where anonymisation is not technically feasible, the data is securely destroyed using industry-standard methods.

9 Data Security

abb99 takes the security of your personal data extremely seriously and implements a range of technical and organisational measures to protect your information against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security infrastructure includes:

• 256-bit SSL/TLS encryption on all data transmissions between your device and the abb99 Platform servers.
• Encrypted storage of passwords using industry-standard hashing algorithms. abb99 staff cannot view your plaintext password under any circumstances.
• Restricted access controls ensuring that personal data is accessible only to abb99 staff and authorised third parties who have a legitimate need to process it in connection with their role.
• Regular security audits and penetration testing conducted by qualified information security professionals.
• Intrusion detection and monitoring systems that flag suspicious activity on the Platform in real time.
• Two-factor authentication options available to players wishing to add an extra layer of security to their abb99 account login.

While abb99 employs robust security measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. Players are encouraged to use a strong, unique password for their abb99 account and to never share their login credentials with any third party.

10 International Data Transfers

As abb99 operates under an international remote gambling licence and works with globally distributed technology and payment partners, your personal data may be transferred to and processed in countries outside of Bangladesh. This includes transfers to jurisdictions where the local data protection laws may differ from those in your country of residence.

When abb99 transfers personal data internationally, we ensure that appropriate safeguards are in place to protect your information. These safeguards include:

• Contractual data protection clauses with all third-party processors, requiring them to protect transferred data to a standard equivalent to this Policy.
• Selection of third-party partners who are certified under recognised international data protection frameworks or who operate from jurisdictions with adequacy decisions.
• Regular review of third-party data handling practices to ensure ongoing compliance with our contractual requirements.

If you have concerns about the international transfer of your data or wish to understand the specific safeguards in place for a particular transfer, please contact our support team using the details in Section 14.

11 Your Rights

As a player whose personal data is processed by abb99, you have the following rights in respect of your personal information. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request" and include your registered mobile number for account identification.

11.1 Right of Access

You have the right to request a copy of all personal data that abb99 holds about you. We will provide this information in a structured, commonly used format within a reasonable timeframe of receiving a valid request.

11.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may be required to submit supporting documentation to verify the accuracy of the corrected information.

11.3 Right to Erasure

In certain circumstances, you have the right to request that abb99 delete your personal data. This right applies where the data is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where the data has been processed unlawfully. Note that abb99 may be required to retain certain data for legal or regulatory compliance purposes even following an erasure request, in which case we will inform you of the applicable retention obligation.

11.4 Right to Restriction of Processing

You have the right to request that abb99 restrict the processing of your personal data in specific circumstances — for example, while a dispute regarding the accuracy of the data is being resolved, or where you have objected to processing based on legitimate interests.

11.5 Right to Data Portability

Where processing is based on your consent or on a contractual necessity, you have the right to receive the personal data you have provided to abb99 in a structured, commonly used, machine-readable format, and to request that this data be transmitted directly to another service provider where technically feasible.

11.6 Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes at any time. You also have the right to object to processing based on legitimate interests, though abb99 may continue such processing where there are compelling legitimate grounds that override your interests, rights, and freedoms.

11.7 Right to Withdraw Consent

Where abb99 processes your data based on your consent (e.g., for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent for marketing, use the unsubscribe link in any marketing communication or contact support directly.

12 Children & Minors

The abb99 Platform is strictly intended for adults aged 21 years and above. abb99 does not knowingly collect personal data from any person under the age of 21. If abb99 discovers that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be closed without compensation.

Parents and guardians who become aware that a person under 21 in their care has registered on or used the abb99 Platform should contact our support team at [email protected] immediately. abb99 will take prompt action to address the matter, including the deletion of all data associated with the underage account.

13 Changes to This Privacy Policy

abb99 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or operational requirements. When material changes are made to this Policy, we will notify registered players by email to the address associated with their abb99 account and by displaying a prominent notice on the Platform for a reasonable period following the update.

The date of the most recent revision is displayed in the "Last Updated" notice at the top of this document. Your continued use of the abb99 Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should cease using the Platform and may request account closure in accordance with Section 9.3 of the Terms & Conditions.

We encourage you to review this Privacy Policy periodically to stay informed about how abb99 is protecting your personal information. Archived versions of previous Privacy Policy documents are available on request by contacting our support team.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way abb99 processes your personal data, please reach our data support team using the details below:

When submitting a data rights request, please include your registered mobile number and email address so that we can verify your identity and locate your account records. abb99 will never charge a fee for handling a genuine data rights request.

For general account support, game queries, deposit and withdrawal assistance, or responsible gaming guidance, please visit the FAQ page or contact the abb99 support team at the email address above. Our support team is available seven days a week to assist players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.