Responsible Gaming
at abb99
At abb99, we believe that betting should always be fun, safe, and within your personal boundaries. Our responsible gaming framework gives every player in Bangladesh the tools and guidance they need to stay in control โ every single session.
Need Help Right Now?
If gambling is causing stress, financial difficulty, or relationship problems for you or someone you know, please stop playing immediately and reach out to the abb99 support team at [email protected]. Our team is available every day to assist players across Dhaka, Chittagong, Sylhet, and all of Bangladesh. You can also use the self-exclusion tool in your account settings at any time โ no questions asked.
Our Commitment to Safe Play
abb99 takes its duty of care to players across Bangladesh extremely seriously. We are committed to ensuring that the abb99 platform remains a form of entertainment โ never a source of financial or emotional harm. Responsible gaming is not an afterthought at abb99; it is built into the core of how we design, operate, and improve our platform every day.
We recognise that problem gambling can affect anyone, regardless of age, background, or income. Our responsible gaming programme is designed to provide every player with practical, accessible tools to manage their betting activity, set meaningful limits, and seek help if gambling ever stops being enjoyable. All responsible gaming features on abb99 are completely free to use and can be activated immediately from your account dashboard.
The abb99 responsible gaming policy applies to all products on the platform โ cricket betting, live casino, slots, racing, wheel games, and all other categories. There are no exceptions. Whether you are a casual player enjoying the BPL season or a regular casino user, the same protections apply to your account.
Player First
abb99 puts player wellbeing above revenue. Our responsible gaming tools are free, immediate, and always available.
Deposit Limits
Set daily, weekly, or monthly deposit limits on your abb99 account to keep your spending within a comfortable budget. Once a deposit limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period to give you time to reflect before spending more.
Session Time Limits
Use abb99's session time controls to receive automatic alerts when you have been playing for a set amount of time. You can configure session reminders in 30-minute, 1-hour, or custom intervals. When the time is up, a notification prompts you to pause, review your activity, and decide whether to continue.
Self-Exclusion
If you feel that you need a complete break from betting, abb99's self-exclusion tool allows you to close access to your account for a defined period โ from 30 days up to permanent exclusion. During self-exclusion, you will not receive any marketing communications from abb99.
Cool-Off Periods
Not ready for full self-exclusion? abb99 offers shorter cool-off periods of 24 hours, 48 hours, or 7 days where your account is temporarily suspended. This feature is ideal when you feel you need a short break without making a longer-term commitment.
Activity History
Review your complete betting and gaming history at any time through your abb99 account dashboard. Full transparency into your deposits, withdrawals, wagers, wins, and losses helps you make informed decisions about your gambling habits and spending patterns.
Reality Check Alerts
abb99's reality check feature sends periodic in-session notifications showing how long you have been playing and a summary of your net result for the session. These brief pop-up reminders help you stay grounded and maintain perspective while enjoying games on the platform.
Responsible Gaming Tools
Every tool below is available free of charge to all registered abb99 players. Access them at any time via your account settings.
Betting Limit Lock
Set a maximum single-bet or total session wager limit to prevent impulsive high-stakes decisions during your session.
Instant ActivationLoss Limit
Define the maximum amount you are willing to lose in a single day or week. Once reached, your account is automatically paused until the period resets.
Auto-EnforcedMarketing Opt-Out
Unsubscribe from all abb99 promotional emails and SMS notifications instantly. Opting out does not affect your account access or game availability.
One-ClickAccount Closure
Request permanent closure of your abb99 account at any time. All remaining balance will be returned to your registered bKash or Nagad account before closure.
Permanent OptionWarning Signs of Problem Gambling
Problem gambling can develop gradually. Recognising the early warning signs in yourself or someone close to you is the most important first step toward getting help. If any of the following patterns sound familiar, we strongly encourage you to use abb99's responsible gaming tools or contact our support team immediately.
๐ Immediate Help If you are in crisis or gambling is seriously affecting your life, contact the abb99 support team at [email protected]. Our trained support staff can activate a self-exclusion on your account within minutes.
Chasing Losses
Continuing to gamble after a losing session in an attempt to win back money already lost. This behaviour often leads to escalating losses and increased financial stress.
Gambling With Money Meant for Essentials
Using funds allocated for rent, food, utilities, or family expenses for gambling. If you have ever delayed a bill or skipped a meal to fund a betting session, this is a serious red flag.
Inability to Stop or Cut Down
Making repeated unsuccessful attempts to reduce the frequency or amount of gambling. Feeling restless or irritable when trying to cut back is a recognised symptom of gambling disorder.
Lying About Gambling Activity
Concealing the extent of your betting activity from family members, friends, or employers. Secrecy about gambling habits is a common indicator that the activity has moved beyond healthy recreation.
Neglecting Work, Studies, or Relationships
Allowing gambling to interfere with professional responsibilities, academic commitments, or important personal relationships. When betting takes priority over daily obligations, professional support is advisable.
Borrowing or Selling Assets to Gamble
Taking loans, borrowing from friends or family, or selling personal possessions to fund gambling sessions. This behaviour indicates a serious escalation that requires immediate intervention.
Quick Self-Assessment
Answer the questions below honestly. If you answer "yes" to two or more, we recommend reaching out to the abb99 support team or activating a cool-off period on your account.
In the past 30 days, have youโฆ
Spent more money on gambling than you originally intended at the start of a session?
Felt anxious, irritable, or upset when you were unable to access abb99 or place a bet?
Thought about gambling frequently throughout the day, even when doing unrelated activities?
Gambled to escape from stress, depression, anxiety, or problems in your personal life?
Hidden your gambling activity or the amount you have spent from someone close to you?
Returned to gamble again soon after a loss with the goal of winning back that money?
Felt that gambling has had a negative impact on your finances, family life, or mental health?
Age Verification & Underage Protection
abb99 enforces a strict 21+ age policy across all products and payment methods. Protecting minors from accessing gambling services is one of our most fundamental obligations.
How We Verify Age
Multi-layer age verification process for all new accounts
Every player who registers on abb99 must declare that they are aged 21 or above at the point of registration. This declaration is legally binding. abb99 then conducts automated age verification checks using the registration data provided.
Where automated checks cannot conclusively verify a player's age, our KYC team will request one or more of the following documents before allowing deposits or withdrawals:
- National Identity Card (NID) showing date of birth
- Valid passport with date of birth page
- Government-issued driving licence
- Birth certificate (in exceptional cases)
All documents are reviewed by trained staff. Accounts where age cannot be verified are suspended immediately, and any deposited funds are returned to the originating payment method.
Protecting Young People
Guidance for parents and guardians in Bangladesh
abb99 strongly encourages parents and guardians to take an active role in preventing underage access to online gambling platforms. The following steps are recommended for households with young people:
- Install parental control software on shared devices and family smartphones to block access to gambling websites and apps.
- Keep login credentials private. Never share your abb99 username or password with any family member under 21.
- Use device-level screen time controls available on Android and iOS to restrict gambling-related app usage for young users.
- Talk openly with young people about the risks of gambling, the legal age requirement, and the importance of responsible financial habits.
If you suspect that a minor has accessed the abb99 platform using your account or their own, please contact us immediately at [email protected]. We will investigate and take appropriate action, including account suspension and data deletion, without delay.
Talk to the abb99 Support Team
If you are concerned about your gambling habits, or if someone close to you is struggling, our support team is here to help. We can activate account restrictions, guide you through self-exclusion, or simply provide a listening ear. All conversations are treated with complete confidentiality.
Our support team serves players across Bangladesh โ including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar โ seven days a week.
[email protected]Play Smart. Play Responsibly.
abb99 is here to provide safe, fair, and entertaining betting for players across Bangladesh. If you are ready to play, log in and use our tools to set your limits before you start.